Privacy Policy

At HWAKENI, we respect your privacy and are committed to handling your personal information with care. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit our website or make a purchase.

Information We Collect

When you browse our website, place an order, or contact us, we may collect information you choose to provide, such as your name, email address, shipping details, billing details, and order information. We may also collect limited technical information, such as your browser type, device information, and interactions with our website.

How We Use Your Information

We use your information to process and deliver orders, provide customer support, communicate about your purchases, improve our website and services, and help protect our business and customers. We may also use information for marketing communications where permitted and where you have chosen to receive them. You can opt out of marketing messages at any time.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential site functions, remember preferences, understand website performance, and improve your browsing experience. You can manage cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.

Sharing of Information

We may share relevant information with service providers who help us operate our website, process payments, fulfill orders, deliver communications, or provide technical support. These providers may use the information only as needed to perform services on our behalf. We do not sell your personal information.

Data Retention and Security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, or as needed to support orders, resolve issues, and maintain business records. We use reasonable safeguards to protect information, but no method of online storage or transmission can be guaranteed to be completely secure.

Your Choices

You may request access to, correction of, or deletion of personal information you have provided, subject to applicable requirements and legitimate business needs. You may also unsubscribe from marketing communications using the instructions included in those messages.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the website after an update means you have had the opportunity to review the revised policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us via the Contact Us page.