Return & Exchange Policy

We want you to feel good about your HWAKENI purchase. If something isn’t quite right, you may request a return or exchange within 20 days of receiving your order.

Eligibility

To qualify for a return or exchange, items must be unused, unworn, unwashed, and in their original condition, with all tags and packaging included. Items that show signs of wear, damage, washing, or alteration may not be accepted.

How to Request a Return or Exchange

Please contact us through the Contact Us page with your order number and the item(s) you would like to return or exchange. We’ll provide the next steps. Please wait for return instructions before sending anything back.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Exchanges

If you would like a different size or item, contact us through the Contact Us page within 20 days of receiving your order. Exchanges are subject to availability.

Return Shipping

Unless an item is faulty or we made an error with your order, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service, as we can’t guarantee receipt of items sent without tracking.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us through the Contact Us page with your order number and a brief description of the issue. We’ll work with you to resolve it.

Contact Us

For help with a return or exchange, please contact us through the Contact Us page.